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Privacy policy

Thank you for visiting our website and for your interest in our products and services.

1. Data protection, general

In the following explanations we would like to give you information on the handling of personal data by INTEWA GmbH. With this privacy policy, we fulfil our information obligations according to Articles 13 and 14 of the General Data Protection Regulation (GDPR).

Our "web pages" within the meaning of this data protection regulation refers to the main pages accessible under www.intewa.comwww.intewa.deintewa.rainplaner.net and de.intewa-store.com as well as all web pages found under them without externally linked web pages of third parties, over whose contents we have no influence.

INTEWA GmbH, Auf der Hüls 182, D-52068 Aachen, is responsible for data collection.

2. Collection of personal data

You can visit our website without disclosing any personal information. We only learn the name of your Internet service provider, the website from which you visit us, and the websites you visit through our website. This data is used solely to improve our services and does not allow for any conclusions to be drawn about you as a person.

We collect personal information when you freely provide it as part of your inquiry or order, when contacting us (e.g. by contact form, fax, telephone or email) or when disclosed by opening a customer account.

3. Processing and use of personal data

When you contact us by e-mail, we collect the data you provide, in particular your e-mail address and, if specified, the name and a telephone number, as well as the date and time you contacted us, if applicable, and other information you provided, so that we can process your request.

If you contact us by telephone or fax number provided on our website, we will collect the data you provide, in particular your telephone and/or fax number, the date and time you contacted us, and other information you provided in order to process your request.

We process the data for the protection of legitimate interests in accordance with Article 6 para. 1 (f) GDPR as the legal basis.The type of data collected is indicated in the respective input forms. We use the data you provide for contracting and processing your requests.

Recipients of personal data who are generally contemplated in certain situations:

  • Shipping providers we commission to deliver goods and other items.
  • Contractors, suppliers we commission to manufacture goods (e.g. cisterns) and other items for order fulfillment.
  • Banks and other payment service providers for processing payments

Some of the selected payment service providers also collect this data themselves, provided that you open an account with them. In this case, you have to sign to the payment service provider in during the ordering process with your new login. Thus the privacy policy of the respective payment service provider applies.

If you subscribe to the newsletter, your e-mail address will be used for advertising purposes (e.g. product news) until you unsubscribe from the newsletter. You can unsubscribe from the newsletter at any time by clicking the unsubscribe link. In the context of establishing contact, respectively any data collected in the course of an inquiry will be stored for as long as their processing and any measures that may follow make this necessary. The deletion of your customer account is possible at any time and can be done by sending a message to the contact described below.

4. Use of personal data for direct advertising

We use the contact data that you have provided to us in the course of your registration under the legal requirements according to § 7 para. 3 UWG, Article 6 para. 1 (f) GDPR to send you information about new products.

If you do not wish to receive such information or no longer wish to receive it, you can object to the further use of your data for this purpose. In the event of objection, we will delete the data immediately, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we are informing you or have informed you.

5. Credit assessment and scoring

If we make advance payments, e.g. for a purchase on account, we reserve the right to obtain credit information on the basis of mathematical-statistical procedures from the credit agencies listed below to safeguard our legitimate interests. For this purpose we will disclose personal data required for the credit check and use the information received to provide information on the statistical probability of a default so that we may take a well-considered decision on whether to enter into, implement or terminate the contract relationship with you.

The credit report may include probability values (score values), which are calculated using scientifically recognized mathematical and statistical methods and whose calculation includes, among other things, address data. Your legitimate interests will be taken into account in accordance with the legal requirements. You have the right to request and receive information from the respective credit reporting agencies about the personal data stored about you. Information can be obtained from the following credit agencies:

Coface Rating GmbH, Isaac-Fulda-Allee 1, DE-55124 Mainz

6. SSL-encrypted data transmission

Your data will be transmitted in encrypted form to prevent misuse by third parties. SSL (Secure Socket Layer) is a security technology that ensures that your personal data is transferred securely over the Internet. Payment data is encrypted so that it can only be read by the payment system.

Which data of yours is transmitted as encrypted?

  • Personal data (address, telephone number, etc.)
  • Login data (user ID and password)
  • All selected payment methods, credit card and account information

7. Tracking and anonymous data collection

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called 'cookies', text files stored on your computer which enable your website use to be analysed. Information generated by the cookie about your website use is usually transmitted and stored on a Google server in the USA. The IP address transmitted by your browser within Google Analytics is not merged with other Google data. We have also expanded Google Analytics with the code "anonymizeIP" on this website. That guarantees your IP address is masked, so all data is collected anonymously. In exceptional cases only, the complete IP address may be transmitted to a Google server in the USA and abbreviated there.

On behalf of the website operator, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with services related to website usage and internet use. You can refuse the storage of cookies by selecting the appropriate settings on your browser; however, please be advised that in this case, you may not be able to use all the features of this website.

You can also prevent the data generated by cookies regarding your website use (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en. This sets an opt-out cookie which prevents any future collection of your data when visiting this website. The opt-out cookie applies only in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

We continue to use Google Analytics to evaluate data from double-click cookies and AdWords for statistical purposes. If you do not want this to be carried out, you can disable the function through the Ad Preferences Manager http://www.google.com/settings/ads/onweb/?hl=en.

Use of cookies

We use cookies on various pages to make our website attractive and to enable the use of certain functions. Cookies are small information files that your browser can store on your computer. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies allow us to recognise your browser when you visit the site again.

You can set your browser according to your requirements, so that you are informed about the use of cookies and on a case-by-case basis decide on their acceptance or exclude the acceptance of cookies. Our online shop is programmed so that you can place your orders independently of your cookie settings in your browser. We do not use cookies from partner companies (third party cookies). As a precaution, we point out that not all functions of our website may be available if you make use of the option to deactivate the settings from cookies. So far as we process personal data with the help of cookies, this is done to safeguard the above-mentioned legitimate interests in accordance with Article 6 para. 1 (f) of the GDPR. Under the conditions described in more detail, you are entitled to the data subject rights mentioned in point 5.5.

Google Adwords

We participate in the Google AdWords online advertising program and its conversion tracking. The cookie for conversion tracking is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. Should the user visit certain pages of the Adwords advertiser's website and the cookie has not expired yet, Google and their advertiser can tell that the user clicked on the ad and proceeded to that page. Each customer has a different cookie. Thus, cookies cannot be tracked using the website of Adwords customers.

8. Social plugins


Plugins are integrated on this website for the social network Facebook, Provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognize the Facebook plugins by the Facebook logo on our page. When you visit our site, a direct connection between your browser and the Facebook server is established through the plugin. This enables Facebook to receive information that you have visited our site with your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate visits to our site with your user account. Please note that, as the provider of this site, we have no knowledge of the content of the data that is transmitted to Facebook or of how Facebook uses this data. If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.


Instagram Functions of the Instagram service are integrated into our site. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, California 94025, USA. If you are logged into your Instagram account, you can click the Instagram button to link the content of our pages with your Instagram profile. This means that Instagram can associate visits to our pages with your user account. Please note that, as the provider of this site, we have no knowledge of the content of the data that is transmitted to Facebook or of how Instagram uses this data. For more information please see the data protection policy of Instagram: instagram.com/about/legal/privacy/


On our site we use plugins from the social network Pinterest, which is operated by Pinterest Inc, 808 Brannan Street San Francisco, California 94103-490, USA ("Pinterest"). When you visit a page which contains the Pinterest social plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits this log data to Pinterest servers in the United States. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, the date and time of the request, how you use Pinterest, and cookies. More information about the purpose, scope and further processing and use of data by Pinterest, as well as your rights and options related to this to protect your privacy, can be found in the privacy notices of Pinterest: about.pinterest.com/de/privacy-policy

9. Data information and change requests

You may have expressly granted the following consent. Please be advised that you may revoke your consent at any time with future effect. According to the Federal Data Protection Act, you have a right to free-of-charge information about your stored data, and possibly entitlement to correction, blocking or deletion of such data. You can send information, requests for deletion and correction of your data and suggestions to our data protection officer at any time:

Auf der Hüls 182
D-52068 Aachen

Telefon: +49 241 966 050
Fax: +49 241 966 05 10
Webseite: www.intewa.comwww.intewa.de, store-intewa.de

Privacy Officer